The Office of the University Registrar's (OUR) Student Support and Advising (SSA) department embarked on a transformative journey to revolutionize the service culture. Recognizing the limitations of siloed approaches, the department championed a student-centered approach to service delivery that integrated three distinct departments that catered to student needs, forming the cohesive and comprehensive Student Support and Advising department. This amalgamation enabled SSA to provide holistic support to all York University students, whether they have inquiries regarding registrarial services, admissions, or financial aid. By breaking down barriers and fostering a collaborative environment, SSA aims to ensure that students receive seamless and effective assistance throughout their academic journey.

Join us to learn about our transformational change process, see highlights from our first year of operating as SSA, and how we are addressing current gaps and limitations to ensure that students receive seamless and effective support throughout their academic journey. 
 

Thursday, Jul 20, 2023 10:30 AM – 11:30 AM