SAVY, York’s student virtual assistant, provides a unique source of data. Students ask SAVY questions that are digitally captured, automatically classified and responded to, and stored in an environment that can be easily analyzed. This presentation will demonstrate some of the learning to which SAVY gives us access about student needs throughout the academic year and the student lifecycle. 

We will look at the responses students triggered from SAVY with student questions, when did those responses get served over the course of the relevant timeframe, and whether student context (Faculty, year level, visa status, etc.) affected the kinds of questions being asked.
 

Wednesday, Jul 19, 2023 11:30 AM – 12:00 PM