Contact Information

The University is closed for Thanksgiving on Monday, October 14. Get in touch at one of our upcoming events, or use our Program Search to find more information on program details, admission requirements and more.

NEW International Students: Starting January 22, 2024, international students studying at the undergraduate level will need a provincial attestation letter as part of their study permit application package. Find out more about this new requirement.

We are currently experiencing a high volume of calls and e-mails (wait times are higher than usual). We thank you for your patience as we answer enquiries as quickly as we can.

For the fastest service at this time, please visit in person on Wednesdays between 10 am - 4 pm.

Notice: Fraudulent text messages have been circulating to students with a link to pay their deposits. Please note that York University does not solicit payments or send payment notices via SMS text messaging. Learn how to protect yourself from frauds and scams, and contact Admissions if you suspect fraudulent activity.

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Warning about fraudulent offers of admission and scholarships

York University is aware that fraudulent third parties are misrepresenting themselves as agents, staff, or officers of the University and extending fraudulent offers of admission and scholarships to students. Protect yourself by understanding how York University does and does not communicate with students.

Detecting Fraud
Admissions FAQs
How to Apply

Our team of Student Support & Advising Representatives provide guidance and insight on the following:

  • Admission requirements
  • Academic upgrade for students who do not meet admission requirements
  • Application deadlines
  • Documentation required
  • Language proficiency requirements

Contact us via the methods listed below:

For in-person appointments

If you have inquiries about accounts, financial aid, enrolment or admissions, you can visit us for drop-in support. Students will be seen on a first-come, first-served basis. You will need to sign-in using QLess to get in line for an appointment.

QLess app

  1. Download the app on your smartphone from Google Play or the Apple App Store.
  2. Open the app and search for Office of the University Registrar (OUR) at York University.
  3. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
  4. Enter your phone number where a SMS text message can be received.
  5. Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.

QLess web portal

If you cannot access the QLess app, then you can also join the queue through this web portal.

  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called In-Person Service, Student Support and Advising

Text Message (SMS)

Text SMS number 647-492-8395. Text SMS Keyword yuregistrar (standard text messaging rates will apply)

Location

Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA

In-person Hours of Operation

  • Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to 4 p.m.
  • Wednesdays : 10 a.m. to 4 p.m.  

Use the search bar above to ask any admission-related questions!

If you've applied and need additional information, check out the Applied Page.

Some faculty representatives are better suited to answer your questions about specific programs.

Please visit the following faculty websites for further information on the following programs:

York University
Office of Admissions
Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA

Applicants to both Keele and Glendon can send their documents to the above address.

Graduate Students - Mail or courier completed application package to:
Mail

York University
Office of Graduate Admissions
P.O. Box GA2300
4700 Keele Street, Toronto, ON
Canada M3J 1P3

Courier

York University
Office of Graduate Admissions
W322 Bennett Centre for Student Services
4700 Keele Street Toronto, ON Canada M3J 1P3

Phone Number: 416-872-9675

Telephone Hours:

  • Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m.
  • Wednesday: 10 a.m. to 3 p.m.

Please note:

  • Due to higher than usual volume our wait-times range from 20 minutes – 1 hour.
  • Please note if all representatives are already on calls, you will hear message notifying you to call back at a later time. Please hang up and try again later.